Brendan Bastine's articles

Effective Communication Strategies for MSPs

Now more than ever, clients expect fast responses and real-time updates, especially when dealing with time-sensitive IT issues. In the MSP/ITSP industry, communication is at the core of delivering exceptional service. To meet these demands, MSPs must adapt their communication strategies to suit the preferences and unique needs of their clients. This includes managing tickets through a support portal, communicating by email, and adopting text messaging. The key is ensuring that both technicians and clients can stay connected easily and efficiently. Today, I'd like to explore why texting matters.

Job Ads vs. Job Descriptions: Understanding the Distinctions

We’ve seen a lot of confusion between Job Ads and Job Descriptions when working with our clients. Many times, when we review a Job Description, it looks more like a Job Ad. In the world of recruitment and human resources, Job Ads and Job Descriptions play two distinct yet interconnected roles. While Job Ads are crafted to entice potential candidates and attract them to apply for a position, Job Descriptions serve as internal documents, setting clear expectations for team members’ roles.

A Guide to Mastering Productivity and Prioritization

In today’s fast-paced world, where demands constantly tug at our attention, mastering productivity and prioritization has become more crucial than ever. The ability to navigate through an ever-growing list of tasks efficiently can mean the difference between success and overwhelming chaos. Yet, despite the importance of these skills, many find themselves struggling to juggle competing priorities and deadlines. Struggling with productivity and prioritization isn’t your fault. The sad truth is that no one teaches you how to prioritize, how to juggle competing priorities, or how to be productive. Let’s take a look at some of the strategies to help streamline workflows, manage your to-do list and regain control of your time management.

A Guide to Color Coding your Calendar for Ultimate Organization

In the fast-paced world we live in, managing our time efficiently is crucial for success and well-being.One effective way to bring order to the chaos of our schedules is by color coding our calendars. This simple yet powerful technique allows us to visually categorize and prioritize our tasks, events, and commitments.